cricketbet Privacy Policy

cricketbet may collect the following types of personal information in order to provide you with services:

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID (NID) or passport number (for verification purposes)
• Payment information (bKash, Nagad, Rocket or bank account details)
• Account password (stored in encrypted form)

1.2 Information Collected Automatically

• IP address and device identification information
• Browser type and operating system
• Website browsing history and click patterns
• Login time, session duration, and activity logs
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

• Information obtained from government databases for identity verification purposes
• Risk assessment information collected from fraud prevention service providers
• Transaction verification information provided by payment processors

cricketbet collects and processes your information for the following legitimate purposes:

• Account Management: Ensuring registration, login, and account security.
• Identity Verification: Confirming the user's age (21+) and identity.
• Financial Transactions: Processing deposits and withdrawals smoothly.
• Customer Support: Resolving your issues and providing assistance.
• Security and Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Enhancing platform quality and user experience.
• Communications: Sending important notices, updates, and promotional information (based on your consent).

cricketbet never sells your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

3.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (related to bKash, Nagad, Rocket and bank transfers), identity verification, and technical infrastructure management. These providers may only use your information for specified purposes and are bound by confidentiality agreements.

3.2 Legal Requirements

We may be required to disclose information in response to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases we will disclose only the minimum necessary information.

3.3 Business Changes

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you in advance in such cases.

cricketbet uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure the core functionality of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics to understand how users interact with the platform.
• Security Cookies: Help detect fraud and unauthorized access.

You can control or delete non-essential cookies through your browser settings. However, this may limit some functionality of the platform.

cricketbet takes advanced technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored in plain text; only an encrypted hash is kept.
• Limited Access: Only authorized staff can access your information.
• Regular Security Audits: Our systems undergo regular security assessments.
• Data Backup: Secure backups of data are maintained so that no information is lost due to a technical issue.
• Staff Training: All staff receive training on privacy and data protection.

Even so, transmitting information over the internet is not entirely risk-free. We provide industry-standard protection, but no organization can guarantee complete security.

cricketbet retains your information only for as long as necessary. The following policy is generally followed:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for at least five years after an account is closed due to legal and regulatory obligations.
• Transaction Records: Details of financial transactions are retained as required by applicable law.
• Customer Support Communications: Retained for at least one year after an issue is resolved.

Once the retention requirement has ended, we securely delete your information or anonymize it so that you can no longer be identified in any way.

You have the following rights in relation to your personal information:

7.1 Right to Know

You have the right to know what information we hold about you, for what purposes we use it, and with whom we share it.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing purposes or for other specific purposes.

7.5 Right to Withdraw Consent

For information processed on the basis of consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, contact us by email at [email protected].

cricketbet strictly prohibits use by anyone under the age of 21. We do not knowingly collect any information from minors. Age is verified at the time of registration. If we have inadvertently collected information from a minor, it will be deleted immediately and the account will be closed.

If you believe a minor has registered on our platform, please notify us at [email protected].

Our platform may contain references to certain third-party services, such as payment gateways and game software providers. These services have their own privacy policies and cricketbet is not responsible for them.

When making a payment, you may be directed to the bKash, Nagad, or Rocket platform itself. Their own privacy policies apply on those platforms. We recommend that you read the privacy policies of the relevant service providers.

Our servers and third-party service providers may be located outside Bangladesh. In such cases your information may be transferred internationally. However, such transfers will always be governed by the protection standards described in this Policy and appropriate contractual safeguards will be ensured.

cricketbet may change or update this Privacy Policy from time to time. For any significant change, we will:

• Notify you by email at least 30 days before the date the change takes effect.
• Display a notice on the platform.
• Update the "Last Updated" date at the top of this page.

If you continue to use the platform after a change, you will be considered to have accepted the new policy. We therefore recommend that you review this policy regularly.

If you have any concerns or complaints about how your information is processed, please contact us first. We will take your complaint seriously and work to resolve it.

To submit a complaint, write to [email protected] or contact our customer support team through 24/7 live chat. We provide support in the user's language, that is, in Bengali.

If our resolution is not satisfactory to you, you may file a complaint with the relevant data protection authority in Bangladesh.